Have a Question?

Let’s Chat — We’re Here for the Good Hair Days (and the messy ones too)

Got a question about your order? Not sure which scrunchie suits your hair type? Or just want to chat about how good silk is for your strands? You’re in the right place.

I’m a one-woman business, so every message, every order, and every silky success story means the world. Whether it’s about shipping, sizing, gifting, or just needing a little hair help — I’m here.

I reply within 1–2 business days, Monday to Friday (QLD time).

Prefer email? You can reach me directly at hello@thescrunchievault.com.au anytime.

Now go ahead — fill out the form below, and let’s make some hair magic happen.

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Skip the wait — you might find what you’re looking for in our FAQs or Shipping and Returns pages — most of your questions might be answered there!

Real silk. Real results. Real support.