Right now, we’re keeping it local – we currently ship Australia-wide.

No international shipping just yet, but we promise we’re worth waiting for.

For more details, check out our full Shipping Policy

• Standard Shipping: $12 flat rate for orders under $50.
• FREE Standard Shipping: Spend over $50? We’ve got you.
• Express Shipping: $20 flat rate if you just can’t wait.
  
  For more details, check out our full Shipping Policy

Standard post takes about 2–10 business days (depending if you’re city-slicking or country-living).

Express post? 1–4 business days and that silk will be in your hands, ready to work its magic.

All orders are shipped via Australia Post with full tracking sent straight to your inbox.

Delivery times are estimates from AusPost and might shift a little with seasonal or unexpected delays.

We pack your order with love within 1–3 business days.

Peak times (like Christmas)? Might take us up to 5–7 days because, well, we’re human. And it’s Christmas.

Of course! We’ll email you a tracking link the second your hair health hero's hit the post.

You can also stalk it here: auspost.com.au/track

We’ll help chase it up with AusPost if it’s running late or MIA. If it’s officially lost, we’ll sort you out, promise.

If it’s marked “delivered” though, we’ll need AusPost to do their thing first.

Change of mind? Sorry babe, we don’t do returns for that – we’re a tiny Aussie biz.

Faulty or damaged? We’ll fix it! Email us at hello@thescrunchievault.com.au within 7 days with pics and your order number and we’ll make it right.

For more details, check out our full Refund Policy

Double-check your address before hitting checkout! If your order bounces back to us, there’s a $14.95 reshipping fee. We don’t want your scrunchies getting lost either!

Some goodies are so special they’re on pre-order. If you order a pre-order item, we’ll ship everything together once it's in stock. Can’t wait? Place two orders and we’ll get the ready bits to you faster.

You bet it is. 22 momme, 6A grade, 100% pure Mulberry Silk. No satin, no blends, no fakes. Just real-deal silk that’s all about loving your hair the right way.

Treat it like the queen it is:

• Hand wash in cold water.
• Use a gentle detergent.
• Air dry flat (no sunbathing).

Not right now, but we pack everything like it’s a gift anyway (because it kinda is, right?).

Whenever the vibe hits. Sometimes monthly, sometimes every few months. Trust us – you’ll want to be on it.

Follow us on Instagram or join our email fam to get first dibs.

Looking for our latest Exclusive Prints? Browse them here.