Your questions, answered.
Which size should I choose?
Thin Duos (approx. 1cm fabric width): start here for braid ends, half-up styles and smaller ponytails; supplied as a pair.
Classic (approx. 3.5cm): our everyday starting point for ponytails and buns.
Oversized (approx. 6cm): a fuller silk finish for statement ponytails and messy buns.
Fabric widths do not measure the elastic opening. Hold depends on your hair and wraps. See the visual size comparison and styling photos.
Is silk the same as satin?
Silk is a fibre; satin is a weave. Satin fabric can be made from silk, polyester or other fibres. Our silk scrunchies use a mulberry silk outer fabric, with elastic inside.
What does 22 momme mean?
Momme measures silk fabric weight. Our scrunchies use 22-momme silk for a substantial feel and beautiful drape. Weight is one part of quality, alongside the fabric, stitching and elastic.
How much is delivery?
Standard delivery: $7.50 for orders under $50 AUD. Free standard delivery is available from $50 AUD.
Express options and any applicable charges are displayed at checkout.
Delivery, dispatch and tracking information · Returns policy
Can I get help choosing?
Of course. Email hello@thescrunchievault.com.au with your hair type and the look you want. We usually reply within 1–2 business days.
How do I care for my silk?
Hand wash in cool water with a silk-safe detergent. Rinse gently without wringing, reshape and dry flat in the shade. Do not bleach or tumble dry. Follow the care instructions supplied with your product.
Are the prints identical on every scrunchie?
Placement can vary as the fabric is cut and gathered. The product photographs show the design and palette; each piece may have its own arrangement of the print.
Can I choose the colours in my set?
Yes. Choose your available colours in each silk bundle, including the same colour twice if you like.
Everyday Pair: two Classic scrunchies for $30 AUD, saving $6.
Complete Silk Trio: two Classic and one Oversized for $50 AUD, saving $8.
Vault Essentials Set: two Classic, one Oversized and one claw clip for $70 AUD, saving $13.
Each complete bundle includes its saving automatically. No discount code is needed, and you can add more than one bundle to your bag.
How long does dispatch take?
Our current delivery policy allows 1–3 business days for standard dispatch, excluding Queensland public holidays. Peak periods can take longer. Delivery time is additional. See the full delivery information.
What if there is a problem with my order?
Please email hello@thescrunchievault.com.au with your order number and details so we can help. Read the returns policy.